topic Re: Request to cancel subscription in Get Support

Request to cancel subscription

Zenaida1 — Fri, 22 Dec 2023 06:58:00 GMT

Can I please request to cancel my subscription. I am not using this number ***355 anymore and I don't have money to pay for monthly subscription. Thank you!

Re: Request to cancel subscription

Hollister — Fri, 22 Dec 2023 07:21:26 GMT

@Zenaida1

Can you access self service and turn off your autopay? When you do this your account will close automatically after 90 days from the next renewal date without a payment.

If you cannot turn off autopay then don’t an agent.

you can send a private message to an Agent by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Request to cancel subscription

hairbag1 — Fri, 22 Dec 2023 16:01:30 GMT

@Zenaida1

as long as you don't have a valid credit card or debit card registered on your account, your account will suspend as soon as next renewal occurs. Then at day 90, your account is deactivated. There's no more cost to you at all once current renewal fails due to non pay. If you do have a card set to Autopay, you need to get a Customer Support Agent to remove the card from your file. Use this link to send them a message but include as much account info as you can remember ie: name, address, ph number, account number, PM pin number etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request to cancel subscription

softech — Fri, 22 Dec 2023 19:15:19 GMT