topic Transfering my number in Get Support

Transfering my number

Matt21 — Fri, 22 Dec 2023 11:53:54 GMT

Hello,

I am trying to transfer my phone number from my old PM account to my new PM account. It keeps saying error phone number is invalid. How can I transfer it to my new account?

Re: Transfering my number

Matt21 — Fri, 22 Dec 2023 06:57:03 GMT

I've already purchased a new plan and everything.

Re: Transfering my number

Hollister — Fri, 22 Dec 2023 07:35:00 GMT

@Matt21

Are you saying you currently have 2 active PM plans? You cannot transfer PM numbers between plans. You would have to port one number out to another provider and then port that number back into your other PM account. To port out to another provider your account must be active.

Re: Transfering my number

computergeek541 — Fri, 22 Dec 2023 11:56:37 GMT

@Matt21 wrote:
I am trying to transfer my phone number from my old PM account to my new PM account. It keeps saying error phone number is invalid. How can I transfer it to my new account?

If the phone number is from an account an accoutn that was previously closed from being in suspension for 90 days, the phone number would not longer be yours to access.

Re: Transfering my number

captaincool — Fri, 22 Dec 2023 16:27:16 GMT

You can't register new plan without phone number. Therefore, you must leave PM and then come back. However, if you left PM without other provider, you will lose your phone number tho. Good luck