topic Re: Can’t get a code for completing my transfer number in Get Support

Can’t get a code for completing my transfer number

Kellypinilla — Fri, 22 Dec 2023 05:46:39 GMT

I have the services now from Public Mobile and I can make calls but I can’t receive them. To complete my previous transfer number, a code in a text message is required and I don’t have that Sim Card. What are the options? Please Help! ☺️

Re: Can’t get a code for completing my transfer number

Handy1 — Fri, 22 Dec 2023 00:50:54 GMT

@Kellypinilla I’ll send you the porting team number private message and they can give status update on the port and re trigger it if needed . If you still have issues after talking to them I’ll leave you with this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t get a code for completing my transfer number

Andy85 — Fri, 22 Dec 2023 00:51:20 GMT

Hi @Kellypinilla,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.