topic Re: SIM card in Get Support

SIM card

gdusastre — Thu, 21 Dec 2023 21:51:06 GMT

I’m a new customer facing issues with my SIM card, I lose service and need to restart my phone several times per day

Re: SIM card

Handy1 — Thu, 21 Dec 2023 18:01:57 GMT

@gdusastre Please submit ticket with support to refresh your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

hTideGnow — Thu, 21 Dec 2023 18:02:04 GMT

HI @gdusastre

you sure it is not your phone? try to take the sim out, wipe it and test again.

And test in the sim in another phone to confirm

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Andy85 — Thu, 21 Dec 2023 18:31:44 GMT

Hi @gdusastre,

Are you using a physical sim or an eSim?

Re: SIM card

gdusastre — Thu, 21 Dec 2023 22:33:52 GMT

my iphone is fine, and was working fine with Telus and the Telus Sim card juts before i moved to Public ... chat box is useless,i tried 3 times to open a ticket ad everytimes it ended an "error, try again" . No way to talk to someone, very frustrtaing, terrible csutomer service

Re: SIM card

Handy1 — Thu, 21 Dec 2023 22:35:06 GMT

@gdusastre Yes chat bot is broken . You can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

gdusastre — Thu, 21 Dec 2023 22:35:38 GMT

I tried several times to open a ticket from different browsers, it always returned and error message and "try again" very frustrating, no way to talk to a human, terrible customer service

Re: SIM card

gdusastre — Thu, 21 Dec 2023 23:25:30 GMT

Thank you I just used the link you provide and will see if I get any response and solution.

Re: SIM card

Handy1 — Thu, 21 Dec 2023 23:27:22 GMT

@gdusastre Support usually reply with in the hour sometimes longer , just have to keep an eye on your community in box for their response . Or you can use this link to keep watch

https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card/m-p/1112917#U1112917