topic Invalid sim in Get Support

Invalid sim

Susanlwl — Tue, 04 Jan 2022 20:37:03 GMT

I'm trying to set up a new account and it keeps saying invalid sim. I bought the sim and haven't used it yet. Can't find a way to reach public mobile

Re: Invalid sim

Korth — Sun, 25 Feb 2018 20:53:24 GMT

The only way to reach Public Mobile is to message the Moderator Team.

@CS_Agent flags their attention to this thread, but they won't be in until tomorrow morning. (Business hours and other info in Contacting our Community Moderators.)

"Invalid SIM" can indicate the phone is carrier-locked or blacklisted. You can look up your device on the IMEI databases, but they don't always register carrier locks.

http://www.imei.info/phonedatabase/

https://www.devicecheck.ca/check-status-device-canada/

https://imeidb.gsma.com/imei/index#

http://www.imeipro.info/

Do you know your phone is unlocked? Was it purchased new through any (non-Telus, non-Koodo) carrier? Was it purchased new by a previous owner?

Re: Invalid sim

Anonymous — Sun, 25 Feb 2018 22:23:38 GMT

@Susanlwl, how far along in the activation process were you when you got the message? Do you have an account number that you can use to log in? Did you try the sim in your phone to see if you can make calls? If you are paying by CC, do you know if you were charged for the plan (again, depending on how far into the activation you got).

If you have an account, but somehow the plan did not activate, do send a private message to the moderators team. They can help resolve the issue. They are actually still working Until 7pm tonight (EST). If you basically got nowhere in the setup/activation process, then you could try clearing your browser's cache and/or running the browser in incognito/privacy mode. It might help.

Click here to send the moderators a private message.
You can find information regarding the moderators team by following this link.