topic Re: Cannot get a text in Get Support

Cannot get a text

Niloabbasi — Thu, 21 Dec 2023 21:48:47 GMT

I’m a new customer and I was sent a text to verify my account to get full access to my number but that phone number does not work currently and wouldn’t be able to get a text how do I change that number ??

Re: Cannot get a text

hTideGnow — Thu, 21 Dec 2023 18:26:24 GMT

@Niloabbasi

can you make outbound calls and text out?

did you request porting? if you request porting and you can make outbound calls and just not able to receive calls and text, call Porting team for update. I will send you the porting team number, check your Community inbox

but if you cannot even make outbound calls, there is a problem with the activation, please submit a ticket with CS Agent here and ask them to check
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot get a text

Handy1 — Thu, 21 Dec 2023 18:28:59 GMT

@Niloabbasi Please submit ticket with support to help you gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot get a text

Andy85 — Thu, 21 Dec 2023 18:29:34 GMT

Hi @Niloabbasi

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.