topic Re: transferring number in Get Support

transferring number

Morfey82 — Thu, 21 Dec 2023 22:35:14 GMT

Transfer my number from Koodo to Public

Re: transferring number

DDM69 — Thu, 21 Dec 2023 16:27:19 GMT

Public Mobile is self serve. You have to do the activation yourself...online.

Re: transferring number

hTideGnow — Thu, 21 Dec 2023 16:27:52 GMT

HI @Morfey82

you started the process yet?

if you are from Koodo Postpaid, just activate PM using PM app, and enter Koodo account number on the porting step

if you are from Koodo Prepaid, then activate with a new number first and then submit a ticket with CS agent for manual porting help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you have porting problem, tell us what the issue is

Re: transferring number

Handy1 — Thu, 21 Dec 2023 16:28:18 GMT

@Morfey82 Is your Koodo pre paid like PM or post paid ? If pre paid you need to create PM account with temp PM number then get support to transfer the number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if Koodo post paid you can do this in activation on the PM app . If you have already and didn’t reply YES to the confirmation text to port from Koodo sim . Then I’ll send you the porting team number private message and they can re trigger the port request for you

Re: transferring number

Morfey82 — Thu, 21 Dec 2023 16:28:24 GMT

I was try but is said I need to contact support

Re: transferring number

Morfey82 — Thu, 21 Dec 2023 16:29:28 GMT

I was trying. It said I need support service

Re: transferring number

Morfey82 — Thu, 21 Dec 2023 16:30:34 GMT

Subscription not activated. Contact a customer support agent

Re: transferring number

Handy1 — Thu, 21 Dec 2023 16:30:56 GMT

@Morfey82 Thenyou can contact support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437