topic Re: Problems with transferring number in Get Support

Problems with transferring number

Carina33 — Thu, 21 Dec 2023 15:57:43 GMT

I got this msg:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.

Can someone please help?

I’m with Cityphone/Zoomer.

Thanks.

Re: Problems with transferring number

Handy1 — Thu, 21 Dec 2023 16:01:05 GMT

@Carina33 I will send you the porting team number private message right away . And just give them the old providers account number and ignore the IMEI it’s no needed . And they can re trigger the port request for you

Re: Problems with transferring number

Andy85 — Thu, 21 Dec 2023 16:14:40 GMT

Hi @Carina33,

Sorry to hear that you got stuck at that step. You likely have to restart the transfer process and the only way to do so is to contact the porting team. I shall send you the number via private message so that you can call them and explain your issue. They will be able to restart the porting process for you. Please keep an eye on your community inbox for the phone number!

Re: Problems with transferring number

Carina33 — Thu, 21 Dec 2023 17:30:01 GMT

Thanks for the number - just wanted to update:

I called the number and they tried to restart the process and told me I will get a text that I need to respond YES to. I did not get the text and had to then call Zoomer - they confirmed that the transfer will be done and that they DO NOT send a text. So this is a difference with Zoomer I guess, compared to other providers.

Re: Problems with transferring number

Carina33 — Thu, 21 Dec 2023 17:30:47 GMT

Re: Problems with transferring number

Handy1 — Thu, 21 Dec 2023 17:32:43 GMT

@Carina33 Ahh good to know and thanks for that update . Now I will know to inform others should they have same issue with zoomer . And welcome to public mobile 🙂