topic Change subscription in Get Support

Change subscription

teph1221 — Thu, 21 Dec 2023 14:41:22 GMT

I wanted to change my subscription online, i clicked on change now and then i added my voucher number and I took the amount out from my previous subscription. how do I go to change that to be able to get the subscription i wanted and not my old subscription. I have been trying to summit a ticket but it is not working it is continuously giving me an error.

Re: Change subscription

hTideGnow — Thu, 21 Dec 2023 14:44:00 GMT

HI @teph1221

maybe just browser cache problem and you are not see the correct info, please use Incognito/private/secret mode on your browser to login My Account to confirm again

if same, please submit a ticket with CS Agent here, pretty sure agent can help to change it back
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change subscription

Handy1 — Thu, 21 Dec 2023 14:45:07 GMT

@teph1221 You can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437