topic Re: No service in Get Support

No service

Mi21 — Thu, 21 Dec 2023 10:28:28 GMT

Hi,

mom hasn’t had service for while. She travelled here and could have used her phone. It wasn’t good. I took out the SIM card and put it back in. Reset the network settings. She has paid her bill. Any idea what’s up?

Re: No service

Phil_Adelphus — Thu, 21 Dec 2023 10:58:26 GMT

@Mi21 Are you able to try the sim in another phone, and a known working sim in her phone to narrow it down? Have you checked her account status?

Re: No service

softech — Thu, 21 Dec 2023 12:56:28 GMT

HI @Mi21

both data and voice not working or just data? what kind of phone is that?

did she use the phone overseas? Check the VPN screen on the phone and delete any VPN profiles there

and check the sim manager, make sure PM sim card is enabled (and if iPhone, make sure the PM sim is set as Primary and "Turn on this line" is enabled)

also, test her sim card in another phone to rule out a device issue

Re: No service

HALIMACS — Thu, 21 Dec 2023 13:07:13 GMT

@Mi21

How long is "awhile"?

What messaging does she hear when she dials 611 from the device with her Public Mobile SIM card in it? It'll play an announcement regarding account status when doing that.