topic Re: New Rewards/Points Missing in Get Support

New Rewards/Points Missing

HJS_MTL1 — Thu, 21 Dec 2023 05:22:39 GMT

Switched from legacy rewards to new points system, but haven't received any new points from November and December payments. Should I start a ticket, or is there a CS person here? Merci 🐶

Re: New Rewards/Points Missing

Sansan — Thu, 21 Dec 2023 05:31:17 GMT

When you sign into your account, there is a tab that says Rewards. When you open that tab, your points to date should be there. Have you tried that?

Re: New Rewards/Points Missing

HJS_MTL1 — Thu, 21 Dec 2023 05:54:25 GMT

Of course I looked there 🙃

That's why I could see that no new points connected to payments being shown/have been added.

Was expecting points to cover my next payment-

If not will have to get a voucher, again..

Re: New Rewards/Points Missing

BKNS27 — Thu, 21 Dec 2023 05:57:27 GMT

@HJS_MTL1

Why does you switch? The legacy reward will give you instant monthly credits where the the points rewards you need to collect to 15 points for $15 credit. If you are still on the $34 plan…it will take you 9 months to get the 15 points.

Your points will take about a day to show up in your account. If not, pm a CS_Agent to investigate.