topic Re: Subscription Not Activated error in Get Support

Subscription Not Activated error

maybe_Scammed — Thu, 21 Dec 2023 05:54:41 GMT

I attempted to subscribe to the $34/month plan today, however my activation failed. On step 6/6 of the registration, I got the message, "Subscription Not Activated - Something didn't go right while activating your subscription. Click the button below to contact a customer support agent". The button below was broken, it requests I log in and the app hangs/freezes. So my activation is not complete but the money has already been taken from my account. I can't request assistance either, so how can I resolve this?

I'm in BC, Canada attempting to transfer from Koodo with an existing number. And I chose the ESim option. My phone is ESim compatible (iPhone 11 pro). Any help is really appreciated.

I saw this reddit post that appears to report a similar issue: https://www.reddit.com/r/PublicMobile/comments/17wtsar/cannot_complete_activation/

It seems this can be resolved, but there are no clear steps to resolving it.

Re: Subscription Not Activated error

Sansan — Thu, 21 Dec 2023 05:56:01 GMT

Are you porting a koodo post paid or pre paid number? If post paid you can send a message to the link below for assistance.

If pre paid I belive you have to call koodo directly.

Someone should back to you in a few hours

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated error

computergeek541 — Thu, 21 Dec 2023 05:56:18 GMT

Please open a ticket using the chatbot to contact a customer support agent.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot tickeing system gives an error message, please send a pirvate message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated error

computergeek541 — Thu, 21 Dec 2023 06:00:52 GMT

@Sansan wrote:
Are you porting a koodo post paid or pre paid number? If post paid you can send a message to the link below for assistance.
If pre paid I belive you have to call koodo directly.
Someone should back to you in a few hours
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Koodo doesn't need to be contact to port a prepaid Koodo phone number to be Public. It's Public Mobile's customer support agents who should be contacted even in that scenario.

Re: Subscription Not Activated error

Sansan — Thu, 21 Dec 2023 06:03:52 GMT

Got it thanks

Re: Subscription Not Activated error

maybe_Scammed — Thu, 21 Dec 2023 06:20:14 GMT

My current Koodo plan is postpaid.

Re: Subscription Not Activated error

IYIo — Thu, 21 Dec 2023 06:22:56 GMT

Try taking out your current SIM card and restart your phone.

I’m just past that stage. Now I am not receiving sms (code) that they are trying to get me to verify.

Re: Subscription Not Activated error

maybe_Scammed — Thu, 21 Dec 2023 06:23:18 GMT

Chatbot is still not working for me. I've sent a private message. Thanks.

Re: Subscription Not Activated error

Eoghan121 — Tue, 18 Jun 2024 00:13:29 GMT

I'm having the exact same issue. Did you get it resolved ?