topic Re: Sim Card in Get Support

Sim Card

Orwa — Thu, 21 Dec 2023 01:07:11 GMT

I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened.

Re: Sim Card

HALIMACS — Thu, 21 Dec 2023 00:07:11 GMT

@Orwa

regrettably Sim cards can take several weeks to receive by postal mail.

If you need one much quicker, pick one up at a corporate Telus or Koodo location.

After you do this and get activated, the customer support agents will very likely refund you the cost of the original one you purchased online.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Sim Card

hTideGnow — Thu, 21 Dec 2023 00:07:48 GMT

hi @Orwa sim card can take 3 weeks

please submit ticket with CS and ask up update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you need one quixk, but the sim from Telus or Koodo store first and ask agent to reimburse

Re: Sim Card

Handy1 — Thu, 21 Dec 2023 00:13:54 GMT

@Orwa

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Card

Orwa — Thu, 21 Dec 2023 00:16:44 GMT

Thank you