topic Re: Phone not working in Get Support

Phone not working

LucasS — Tue, 04 Jan 2022 10:03:31 GMT

Have new SIM card on phone for 3 months, phone not working properly. Data glitchy. Phone calls can not be received, wheatger wifi or data on. Can it be a faulty SIM card?

have other phone with same monthly and have no problems

Re: Phone not working

softech — Wed, 01 Dec 2021 19:08:20 GMT

@LucasS wrote:
Have new SIM card on phone for 3 months, phone not working properly. Data glitchy. Phone calls can not be received, wheatger wifi or data on. Can it be a faulty SIM card?
have other phone with same monthly and have no problems

@LucasS What kind of phone you have? brands and model?

Did you get the issue everywhere or more likely from a specific location, like home or work?

Try changing to 3G only and see if it helps

It could be SIM issue, but why you got the new SIM 3 months ago? similar issue? I wonder if it is the device issue

Re: Phone not working

hairbag1 — Wed, 01 Dec 2021 19:08:48 GMT

@LucasS...try this to start...

https://willmyphonework.net/

Re: Phone not working

Anonymous — Wed, 01 Dec 2021 21:50:34 GMT

@LucasS

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to update your device,

you can test your SIM card in another device to you know the issue from SIM card network or your device issue.

if not can't fix it try to backup and do Factory Reset,

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Phone not working

t_p — Wed, 01 Dec 2021 20:00:12 GMT

@LucasS wrote:
Have new SIM card on phone for 3 months, phone not working properly. Data glitchy. Phone calls can not be received, wheatger wifi or data on. Can it be a faulty SIM card?
have other phone with same monthly and have no problems

@LucasS

Have you tried switching SIM card with another good working phone?

You'll see if it's the SIM or your phone.

If it's your phone, you can do a network settings reset, even consider a factory reset as last resort.

Re: Phone not working

LucasS — Thu, 09 Dec 2021 18:23:59 GMT

Phone works fine with another sim and company

Re: Phone not working

Anonymous — Thu, 09 Dec 2021 18:27:35 GMT

@LucasS : Did you try the PM SIM in another phone?