topic Voicemail Greeting issue in Get Support

Voicemail Greeting issue

Marvintheone — Wed, 20 Dec 2023 20:46:07 GMT

Hello,

Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.
Thank you in advance,

Re: Voicemail Greeting issue

hTideGnow — Wed, 20 Dec 2023 20:47:07 GMT

hi @Marvintheone after you record customer greetings, you need to enable it , did you??

Re: Voicemail Greeting issue

dwh1 — Wed, 20 Dec 2023 20:48:54 GMT

@Marvintheone wrote:
Hello,
Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.
Thank you in advance,

Do you have an iPhone running iOS 17? If you do, you’re probably getting the phone’s live voicemail greeting that can’t be changed. You could test this by disabling live voicemail under Settings/Phone.

Re: Voicemail Greeting issue

Handy1 — Wed, 20 Dec 2023 20:48:55 GMT

@Marvintheone Here’s some reading on how to set up voicemail greeting

https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs

Re: Voicemail Greeting issue

hTideGnow — Wed, 20 Dec 2023 20:51:33 GMT

hi @Marvintheone

this is what you missed and need to do now.

after you are in the Voicemail, click 3 for greetings, then 1 for Personal greeting and 1 to activate

Re: Voicemail Greeting issue

Marvintheone — Wed, 20 Dec 2023 21:01:07 GMT

of course I enabled it I’m a very tech savvy person and I would know how to do this. It’s malfunctioning thank you

Re: Voicemail Greeting issue

Phil_Adelphus — Wed, 20 Dec 2023 23:53:24 GMT

@Marvintheone If it's malfunctioning you would need to contact customer service since we're all customers here in the community so can't do anything other than help troubleshoot. Send a private message to the agents using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437