topic Re: Paid for Data Roaming, never ended up working in Get Support

Paid for Data Roaming, never ended up working

Bruce1313 — Thu, 21 Dec 2023 01:03:04 GMT

Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starbucks to find out where I was through their wifi.

I am requesting a refund just for the data roaming portion of my add on's for the month of December.

Thanks,

Re: Paid for Data Roaming, never ended up working

softech — Wed, 20 Dec 2023 20:12:02 GMT

@Bruce1313

were you even able to connect to T-Mobile or AT&T when you were in US?

To discuss compensation, please message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Paid for Data Roaming, never ended up working

Meow — Wed, 20 Dec 2023 20:13:24 GMT

Did you try to connect to t-mobile while in USA?

You could get off-line navigation app and never be lost... There are few very good one.

If US add-on did not work for you at all, ask agent for refund.

Re: Paid for Data Roaming, never ended up working

hTideGnow — Wed, 20 Dec 2023 20:14:10 GMT

hi @Bruce1313

sorry to hear that it didn't work as it should. Please submit ticket with CS agent for refund request

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid for Data Roaming, never ended up working

Handy1 — Wed, 20 Dec 2023 20:16:42 GMT

@Bruce1313 Please submit ticket with support and hopefully they can compensate you for the troubles

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid for Data Roaming, never ended up working

1plantjunkie — Thu, 21 Dec 2023 01:01:16 GMT

I was actually in this exact situation and had no luck getting them to honour the service I paid but didn't receive. No one was willing to listen or help. The only answer I received from them was that roaming was never a guarantee so tough luck.