topic Re: Login in Get Support

Login

graham_bent — Sun, 14 Jan 2024 16:08:57 GMT

My son can’t sign in to his account.

Re: Login

Handy1 — Wed, 20 Dec 2023 18:33:12 GMT

@graham_bent You can submit ticket with support to help you re gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login

hTideGnow — Wed, 20 Dec 2023 18:34:07 GMT

HI @graham_bent

Try the Forgot login and Forgot Passwor there.

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And if you want to resume service first, get a voucher from Shoppers drug mart and you can load the voucher using *611 , this can at least get the service back first

Re: Login

Meow — Wed, 20 Dec 2023 18:50:41 GMT

And what kind of message he gets?

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: Login

Grinch — Fri, 22 Dec 2023 04:51:21 GMT

If you cannot sign in. And it says to wait an hour and try again and you receive an email that says your account is locked……reset the password as per the given rules. Mine was like that for days with various lengths of time in between tries. If reset takes…..you will get an email saying so…..then wait the hour or so and try the new password. It worked for me.