topic Re: Payment in Get Support

Payment

Gremln — Wed, 20 Dec 2023 17:44:14 GMT

It will not accept my new payment card so i can resume my services. I also have not gotten any answers on how to fix.

DDM69 — Wed, 20 Dec 2023 17:46:11 GMT

Have you tried using the search bar at the top of the page?

Gremln — Wed, 20 Dec 2023 17:47:02 GMT

I have been trying for 2 days

hTideGnow — Wed, 20 Dec 2023 17:47:50 GMT

Please wait an hour and use Incognito/Private/Secret mode on your browser to try putting your card again

you can also get a voucher from Shoppers drug mart and load the voucher using *611 to resume service first and fix the credit card issue later

Gremln — Wed, 20 Dec 2023 17:49:07 GMT

Done all thats too

BKNS27 — Wed, 20 Dec 2023 17:49:39 GMT

One option to get service back is to purchase vouchers at these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Then dial 611 and enter the voucher number and pin while a CS_Agent gets back to you.

You can pm them at:

To look into the issue.

hTideGnow — Wed, 20 Dec 2023 17:52:22 GMT

hi @Gremln you submitted ticket yet? what agent said?

Gremln — Wed, 20 Dec 2023 17:58:56 GMT

Nothing yet

Gremln — Wed, 20 Dec 2023 18:04:27 GMT

Payment change finally worked and went through. Thanks for the help all

hTideGnow — Wed, 20 Dec 2023 18:22:26 GMT

Agent helped? or you just tried and it worked? and did you try a different card?