topic Re: Visa and Two Factor Authentication in Get Support

Visa and Two Factor Authentication

Springbok83 — Thu, 21 Dec 2023 01:29:06 GMT

Wife and I recently opened new numbers with Public Mobile. Since doing so, we are able to receive two factor authentication codes for most things (including the bank and public mobile), but not from Visa.

When trying to purchase items, the 2FA prompt comes up, shows the correct number, sends…but nothing ever arrives on my end.

Does anyone know how to rectify this?

Re: Visa and Two Factor Authentication

Handy1 — Wed, 20 Dec 2023 14:11:59 GMT

@Springbok83 This is normal for the firs 3-5 days after changing providers . After that it should start to come through .its stafety feature agaisnt SIM card fraud . And take that time for other institutions to realize you changed providers

Re: Visa and Two Factor Authentication

hTideGnow — Wed, 20 Dec 2023 14:14:36 GMT

HI @Springbok83

how many days you joined PM? some banks 2FA won't start working until after 3 or even 7 days. It is part of the porting journey 🙂

Re: Visa and Two Factor Authentication

Springbok83 — Wed, 20 Dec 2023 17:02:59 GMT

Thanks for update. It’s been 7 days since I joined Public Mobile and it’s still not working.

Re: Visa and Two Factor Authentication

Springbok83 — Wed, 20 Dec 2023 17:03:48 GMT

It’s been 7 days since I signed up with Public Mobile and still not working. Is there anything needed from my end, or will it just magically start working (in theory?)

Re: Visa and Two Factor Authentication

Handy1 — Wed, 20 Dec 2023 17:10:42 GMT

@Springbok83 Should just magically start to work by now maybe give it another day or two . But you can also . Submit ticket with support to confirm and see if there’s anything they can do their end .

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