topic Re: Service Address in Get Support

Service Address

TSHolly — Wed, 20 Dec 2023 04:17:33 GMT

Where do I find the service address for my number? Is it related to the credit card address?

Re: Service Address

softech — Wed, 20 Dec 2023 03:56:43 GMT

@TSHolly PM is a prepaid provider and the address on your PM profile can be different from your credit card's record (When they post a payment, they only send your name and postal code along with the credit card number and the CCV)

if you want to check what you put down on PM file, login My Account, go to Profile page, click the pencil to the right of Account Name

https://myaccount.publicmobile.ca/en/account/edit/account-info

Re: Service Address

BKNS27 — Wed, 20 Dec 2023 05:30:28 GMT

@TSHolly

I thought the postal code of the CC must match the postal code on your account. Members will correct me if I am wrong.

Re: Service Address

computergeek541 — Wed, 20 Dec 2023 11:42:11 GMT

@BKNS27 wrote:
I thought the postal code of the CC must match the postal code on your account. Members will correct me if I am wrong.

That's not correct. The profile address (and postal code) in the Public Mobile account are unrelated to the payment system. Whie postal code is check for payments using a credit card, it's a separate entry in the payment section.