topic Re: Payment in Get Support

Payment

Sierra2 — Wed, 20 Dec 2023 08:07:33 GMT

I can't access the self help menu for changing my debit card. I only get a screen showing my current plan. My payment is due on the 24th and I need the self help menu.

Re: Payment

BKNS27 — Wed, 20 Dec 2023 09:24:43 GMT

@Sierra2

Just wondering if you have created an Eversafe ID before login to your account?

You need to create one before login to your account so click on SignUp and create one.

If you did, what is the error message?

Or if you are on the PM app, click on the + in the dark circle (bottom left side) the go to the Subscription & Add-on>Shop Add-on>Use Registered Card then on the pencil icon.

If you still having issues then private message a CS_Agent to help you make the changes. They can be reach at between 9:00am to 10:00pm EST at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

HALIMACS — Wed, 20 Dec 2023 11:07:30 GMT

@Sierra2

Try tapping the little plus "+" icon on the bottom which will open up an additional menu for various options, including subscription which will allow you to manage your payment details