topic Re: Returning customer in Get Support

Returning customer

Tylereb — Wed, 20 Dec 2023 11:34:45 GMT

Hi,

I have previously been a PM customer, and therefore have an eversafe account. Trying to come back to PM, but receiving an 'unknown error' page whenever I try to log in. Have also tried in incognito mode, no luck.

Any ideas? Thanks

Re: Returning customer

BKNS27 — Wed, 20 Dec 2023 05:28:03 GMT

@Tylereb

Your old account on Eversafe ID is closed if you ported out.

You will need to make a new subscription and create a new account with a new SIM/eSIM.

Re: Returning customer

computergeek541 — Wed, 20 Dec 2023 11:40:00 GMT

@BKNS27 wrote:
Your old account on Eversafe ID is closed if you ported out.

I'm not so sure about that. An Eversafe ID can be created even without having any service at Public Mobile. I would think that the old Eversafe ID should still be valid, but that only the old Self Serve acocunt wouldn't accessible.

Re: Returning customer

Tylereb — Wed, 20 Dec 2023 19:32:59 GMT

So ideally I would like to make a new subscription. However when I try to create a new account, the system tells me that an eversafe account already exist under my email address.

So I then try to log in to that account, and run into my original issue.

Re: Returning customer

hTideGnow — Wed, 20 Dec 2023 20:39:24 GMT

hi @Tylereb you are supposed to able to use the same email to login, even after account closed, and use it to access Community or activate again

If you like, you can ask agent to check that account , or why not use another email address to create a new EverSafe account?