topic account credit in Get Support

account credit

Dianester — Wed, 20 Dec 2023 02:29:43 GMT

Hello, I switched to Freedom in November. I had a credit balance from a 3 month plan in my account . How do I get the credit back.

I am trying to make a help ticket and received an error. Thank you

Re: account credit

Handy1 — Wed, 20 Dec 2023 02:32:38 GMT

@Dianester Sorry PM is pre paid and no refunds . So if you successfully ported out to freedom your account is closed and credits on the account are gone . Not what you want to hear I’m sure but this is normal . but if you need support for anything else here’s the link for them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account credit

hTideGnow — Wed, 20 Dec 2023 02:46:52 GMT

HI @Dianester

you can submit ticket here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But PM is prepaid carrier, if you already ported out, you won't get the money refunded. Sorry about that

Re: account credit

Dunkman — Wed, 20 Dec 2023 02:49:22 GMT

@Dianester

You won't get any credit balance back from Public mobile. It is prepaid. You can try CSA, but I doubt that they can help in this situation.

That is the disadvantage of the 90 days plans. If you leave earlier, you will not get any refunds.