topic Re: Auto renewal in Get Support

Auto renewal

Klepp — Wed, 20 Dec 2023 01:49:40 GMT

My auto renewal didn’t get paid from my visa on file and now it is making me change my plan and I don’t want to. How do I get my service working and pay my bill

Auto renewal didn’t go through

Klepp — Wed, 20 Dec 2023 01:46:53 GMT

My auto renewal didn’t get paid from my visa on file and now it is making me change my plan and I don’t want to. How do I get my service working and pay my bill

Re: Auto renewal

Handy1 — Wed, 20 Dec 2023 01:54:07 GMT

@Klepp If you can log k to your account you should see button that says pay now and resume service . If you can not log in . You can buy payment voucher and load it *611 . And resume service . And finally you can bet support to help you also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto renewal

Sansan — Wed, 20 Dec 2023 01:54:34 GMT

Under the payment tab, there is the option to pay with credit/debit cardAre you able to pay that way using the same card? Do you know why the auto didn't debit? Can you log into your account?

If not you might have to buy vouchers. I understand you can buy at shoppers, London drugs, shell

Re: Auto renewal

Klepp — Wed, 20 Dec 2023 01:55:31 GMT

Yes thank you when I click on that it says sorry can’t process at this time. There is nothing wrong with my card so I don’t know why payment won’t go theough

Re: Auto renewal

Handy1 — Wed, 20 Dec 2023 01:59:52 GMT

@Klepp Support should be able to help put payment through for you if your card is still active and not expired .

Re: Auto renewal didn’t go through

softech — Wed, 20 Dec 2023 02:24:40 GMT

@Klepp

what prompt did you see?

you don't really need to change plan after a missed renewal. All you need to do is to login My Account using Incognito mode, then click the button Pay now and resume services and make manual payment to resume

Re: Auto renewal

Chalupa_Batman — Wed, 20 Dec 2023 02:26:03 GMT

Is it just me or am I seeing two of these?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Auto-renewal-didn-t-go-through/td-p/1111712

Re: Auto renewal didn’t go through

Klepp — Wed, 20 Dec 2023 10:56:44 GMT

The pay now and resume services is not working. There is nothing wrong with my card but it keeps saying can’t process at this time try back kater

Re: Auto renewal

Klepp — Wed, 20 Dec 2023 11:34:50 GMT

How do I access support? I can’t seem to navigate this very well