topic Re: Account Locked out in Get Support

Account Locked out

creatine — Wed, 20 Dec 2023 00:43:40 GMT

This is a separate account I created to post on the community (no public mobile service associated) My actual account with service is locked out. I have waited 1hr, 3 hrs, successfully reset the password but the account is locked out. I cannot login to the community with my actual account since it also says its locked out. Going in circles trying to get help.

Re: Account Locked out

Chalupa_Batman — Wed, 20 Dec 2023 00:44:43 GMT

Hi @creatine

You will have to reach out to a CS Agent to help you get back into your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner of this page for their reply.

Re: Account Locked out

Grinch — Fri, 22 Dec 2023 04:56:56 GMT

If you cannot sign in. And it says to wait an hour and try again and you receive an email that says your account is locked……reset the password as per the given rules. Mine was like that for days with various lengths of time in between tries. If reset takes…..you will get an email saying so…..then wait the hour or so and try the new password. It worked for me.