topic Not receiving 2fa codes from banks/cra in Get Support

Not receiving 2fa codes from banks/cra

TomBa — Wed, 20 Dec 2023 00:33:13 GMT

hello! I've been reading several posts about porting numbers from Fido and issues with texts sent to authorize sign ins. It has now been 11 business days and we still are not receiving the second factor authentication code texts sent from Banks, nexus and the cra. We were hoping the 7 business day hold time would solve our problems but it still continues! We are now locked out of the PublicMobile app because it also sends a code and we are not receiving that. Does anybody have any suggestions!? Everytime I go to support ticket, it goes to a 404 page?

Details:

iPhone

Ported from Fido on Dec 7,2023

Got the fido text and confirmed to transfer number

Re: Not receiving 2fa codes from banks/cra

Chalupa_Batman — Wed, 20 Dec 2023 00:40:26 GMT

Hello @TomBa

You can reach out to a CS Agent for assistance. You may wish to ask them to reset your network for you in case that's the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If the porting wasn't fully completed, I'll also send you the porting team number to retrigger the request if it hasn't fully gone through.

Re: Not receiving 2fa codes from banks/cra

Sansan — Wed, 20 Dec 2023 00:40:14 GMT

Is your fido number also working or no? Are you able to use you phone at present?

You can submit a message to a customer service representative below they should be able to fix it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving 2fa codes from banks/cra

TomBa — Thu, 21 Dec 2023 14:58:09 GMT

Thanks all - still not receiving login/code texts! CSA has not returned email. We can't login to anything! Is there a porting number anywhere??? What do we do?