topic Registration Issues in Get Support

Registration Issues

oleung — Tue, 04 Jan 2022 20:36:40 GMT

Hi @Shazia_K,

Thanks for activating my SIM card, but you never addressed my registration issues. I still can't add

data on my account because I can't

1 - Register

2 - Verify my email

As usual, the website is giving me error messages when I try both.

Please check the PM's I sent you yesterday with the details...

Thanks!

Re: Registration Issues

Shazia_K — Tue, 04 Oct 2016 14:44:35 GMT

Hello @oleung,

I'm sorry to hear about this,

Can you kindly send me the email address you are trying registering with? also, please send me the Public Mobile phone number.

Thanks,

Shazia

Re: Registration Issues

oleung — Tue, 04 Oct 2016 14:51:13 GMT

@Shazia_K

Sent you a PM

Re: Registration Issues

oleung — Tue, 04 Oct 2016 15:30:08 GMT

@Shazia_K

I still haven't gotten the confirmation email... It's been 15min, I guess your email servers

are slow or I wrote the wrong email?

Re: Registration Issues

Shazia_K — Tue, 04 Oct 2016 15:34:45 GMT

@oleung

-.- do you have access to your self-serve account?

If yes, then please ignore the confirmation email, this is also a little glitch that we are working on getting a fix.

Thanks,

Shazia

Re: Registration Issues

oleung — Tue, 04 Oct 2016 15:43:50 GMT

@Shazia_K

Could you reset my account back to zero? I don't need the Pick & Pay/$21 per 10 Days plan, just wanted data for 3 months

Re: Registration Issues

oleung — Tue, 04 Oct 2016 15:44:48 GMT

@Shazia_K

I have access to my account

Re: Registration Issues

Shazia_K — Tue, 04 Oct 2016 15:48:06 GMT

@oleung,

Cool! I sent you a reply in private in regards to the plan change.

Re: Registration Issues

oleung — Tue, 04 Oct 2016 16:10:46 GMT

@Shazia_K

Everything's fine, thanks Shazia!

Public Mobile, you need to get your web application in order, it's a **bleep**ing joke and having major software issues trickle down to support agents like Shazia is a mismanagement of resources.

I have never experienced these type of issues in a registration process. It's really sad. Having a page load for 5 minutes and putting a message like "good things come to those who wait", is a complete joke...

Your email server is not sending confirmation emails wtf... Your IT department is incompetent.

It's obvious you have major software issues...