topic 5g slower?!??!! in Get Support

5g slower?!??!!

publicsteve1 — Tue, 19 Dec 2023 16:41:46 GMT

Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto.

Re: 5g slower?!??!!

Hollister — Tue, 19 Dec 2023 16:45:20 GMT

@publicsteve1

Try resetting your network settings on your phone.

Re: 5g slower?!??!!

hTideGnow — Tue, 19 Dec 2023 17:10:32 GMT

HI @publicsteve1

try Reset network settings first , then change your settings to 5G On to force 5G connection and test

if it works, then change it back to 5G On

But if not, then it could be some plan change problem (we saw that a lot lately), just submit a ticket with CS agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5g slower?!??!!

will13am — Tue, 19 Dec 2023 18:03:26 GMT

@publicsteve1 , 5G speed is a marketing term for the throttle limit for the plan. It has nothing to do with network connectivity. You should not experience a degradation in data performance. All plans have access to the 5G/4G/3G network connections. Something else must have happened to cause your performance degradation.