topic Re: Data Usage in Get Support

Data Usage

RSD — Tue, 19 Dec 2023 13:54:42 GMT

Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and have we only connected to mobile data once away from home for Uber dispatch. I know you need to verify me for a ticket to proceed, so please let's get started. None of this public data consumption is valid

Re: Data Usage

softech — Tue, 19 Dec 2023 13:56:48 GMT

@RSD sometimes, that sms was sent wrong.

But check yourself at My Account using Incognito mode. Login and check the usage on the Overview tab, it will show you the most updated usage.

Also check usage history page https://myaccount.publicmobile.ca/en/account/plan/usage-details The details are around 12 hours delay. Please note the entries are not live, PM updated the usage history twice a day as a cumulative usage

If still in doubt, you can message support for clarification

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Data Usage

Handy1 — Tue, 19 Dec 2023 13:58:19 GMT

@RSD If you have wifi assist on in phone settings turn it off as it can still use cell data even when connected to wifi . Also note that PM updates its data usage 2x a day and what you’re seeing is usually for the last 12 hours used . But also there are cave issues with PM website so

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if the numbers still do t add up you can use this direct link to support to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437