topic Re: Account set up in Get Support

Account set up

Maggiee — Tue, 19 Dec 2023 13:42:29 GMT

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for the first month when I ordered the SIM card.

Re: Account set up

Handy1 — Tue, 19 Dec 2023 13:50:30 GMT

@Maggiee That’s strange. You shouldn’t have to pay twice . Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account set up

Maggiee — Tue, 19 Dec 2023 13:54:14 GMT

I have selected I already have a simcard aswell. I will submit a ticket now. Thank you ☺️