topic Re: Upgrading plan in Get Support

Upgrading plan

Leland10 — Tue, 19 Dec 2023 11:34:38 GMT

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them.

Re: Upgrading plan

Handy1 — Tue, 19 Dec 2023 11:51:23 GMT

@Leland10 Sorry that 40GB $34 plan is only for new activations right now. Good change it will come back for existing customers again like it was during Black Friday weekend . Just keep an eye on the website from now to x mas/Boxing Day . But the 60GB for $40 is for existing customers and then100GB for $50

Re: Upgrading plan

Leland10 — Tue, 19 Dec 2023 12:08:10 GMT

Ah, I see. The only options I have under subscriptions and add-ons are 3g plans for $25 & $15. I can't even view any of the 4g or 5g offers. When I do click on the offers they randomly come up it takes me up the offers of $15 & $25, there's no other options.

Re: Upgrading plan

Handy1 — Tue, 19 Dec 2023 12:16:01 GMT

@Leland10 Are you looking at them on the website or app try the one you haven’t been using see if that helps and be sure to tap the options that says “all” or “5G” in plans page

Re: Upgrading plan

softech — Tue, 19 Dec 2023 12:23:39 GMT

@Leland10 try login using Incognito mode and you should see all the available plans

Re: Upgrading plan

dcchan22 — Tue, 19 Dec 2023 13:31:54 GMT

I really hope they relax the restriction of "new activation". Competitors offer 30GB for $34, and I am tempted to switch.

Re: Upgrading plan

Leland10 — Tue, 19 Dec 2023 14:09:53 GMT

I tried incognito, the app, using desktop mode, none of it works. The only options are 3g top ups.

Re: Upgrading plan

Handy1 — Tue, 19 Dec 2023 14:12:52 GMT

@Leland10 Worst case you can get support to switch you to that plan 60GB for $40 but know they can not set it for next renewal rather they can only do an immediate plan change . And you would lose out on your current cycle you already paid for . So depending when your renewal date is they may or may not matter to you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrading plan

Handy1 — Tue, 19 Dec 2023 14:15:08 GMT

@dcchan22 pm offered the 40GB for $34 to existing customers this past Black Friday weekend . So there good reason to belive this plan will became available to existing customers again at some point . Could be as soon as this weekend Xmas/Boxing Day just stay tuned and check into community ever other day untill then . Or just periodically anywyas even after that for the latest new promos available for existing customers like us