topic Unable to log into new account in Get Support

Unable to log into new account

emcjacks — Tue, 04 Jan 2022 20:36:26 GMT

Hi,

I registered for an account the other day and signed up for service, but since then I have been unable to log into my account or reset my password. I receive emails to the same address I'm entering in. Can I get some help from the moderators: @Shazia_K @Kalla_A @Mary_M? Thanks!

Re: Unable to log into new account

JaK — Tue, 04 Oct 2016 12:55:33 GMT

Hi @emcjacks;

Kalla_A has retired, but we have a new moderator @Saray_O. One of the three should be back online and able to help you shortly.

Re: Unable to log into new account

Shazia_K — Tue, 04 Oct 2016 14:25:09 GMT

Hello @emcjacks,

Welcome to Public Mobile,

I'm sorry to hear about the activation glitch

I was able to quickly fix things for you, can you insert your SIM card in your phone and test your service?

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia