topic Re: Add on data in Get Support

Add on data

Kms195 — Tue, 04 Jan 2022 10:03:29 GMT

I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

Re: Add on data

Anonymous — Fri, 03 Dec 2021 19:19:58 GMT

@Kms195

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and click Here link to you know how to Change Your Plan online,

you can choose at your next plan renewal date. To change your plan

Re: Add on data

Anonymous — Fri, 03 Dec 2021 19:20:43 GMT

@Kms195

sign in to Self-Serve, to review your account,

how To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link...

Re: Add on data

dabr — Fri, 03 Dec 2021 21:24:35 GMT

@Kms195 wrote:
I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

@Kms195 Log into your self serve account and click the Plan Details under My Plan on the overview page and you should see a summary of your plan and it's features.

If you chose the option to change plans immediately and not change on next renewal which is usually the recommended option as PM doesn't prorate or offer refunds for remaining days of your current plan, then you would have also needed to add the $60+tax for the upgrade to the new plan. The plan change should have been immediate, although you could try rebooting the phone too if it wasn't.

Make sure you clear your browser cache/cookies and use incognito/privacy mode or another browser whenever making any plan or CC changes to your account.