topic Over 2 weeks no sim in mail in Get Support

Over 2 weeks no sim in mail

raeann242 — Tue, 19 Dec 2023 02:03:07 GMT

Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all the holiday buzz? What should I do?

Re: Over 2 weeks no sim in mail

hTideGnow — Mon, 18 Dec 2023 22:09:36 GMT

hi @raeann242

sim card delivery could take 3 weeks But ask agent for status update. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over 2 weeks no sim in mail

Handy1 — Mon, 18 Dec 2023 22:10:50 GMT

@raeann242 Chat bot is broken I’ll leave you direct link for support . Also note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over 2 weeks no sim in mail

raeann242 — Mon, 18 Dec 2023 22:19:02 GMT

Thanks!