topic Re: Live agent in Get Support

Live agent

Samisam — Mon, 18 Dec 2023 19:44:39 GMT

How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile . I had my mind set on Public Mobile until I learned that everything is online and no real customer service.

Re: Live agent

Handy1 — Mon, 18 Dec 2023 19:46:39 GMT

@Samisam Sorry no live support as you know everything online . But this link will get your in touch with customer support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Live agent

hTideGnow — Mon, 18 Dec 2023 19:47:31 GMT

HI @Samisam

PM support is all online. But you can submit ticket by messaging :

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you don't mind to get answer from real customers here like me, please post your question here and we will try to help

Re: Live agent

Gwanzi — Mon, 18 Dec 2023 19:49:59 GMT

it is very hard to get instant customer service, you only can send insite mail and wait for their response!

Re: Live agent

computergeek541 — Mon, 18 Dec 2023 20:13:30 GMT

@BKNS27 Please try to avoid repeating others unnecessarily.

Re: Live agent

HALIMACS — Mon, 18 Dec 2023 23:40:32 GMT

We're all live, real people, real human beings, here in the Community @Samisam (or at least, I think I'm human, perhaps I'm an AI 🤐 )

In fact, you'll likely find that we can answer and direct your questions or issues quicker than customer support can.

Still, I can understand why this service isn't for everyone, and that's totally fine.

Just know that we've got your back as a first line of questioning if anything comes up. 🙂

Re: Live agent

JLvatron — Tue, 19 Dec 2023 02:10:43 GMT

Thanks!

Re: Live agent

BKNS27 — Tue, 19 Dec 2023 02:17:35 GMT

@computergeek541

Typing with 2 thumbs on my iPhone with a thoughtful potential solution was not as fast as on a keyboard. By that time, it is similar to a faster response. My senior thumbs are not as fast as when I was younger.

At least I will give a potential solution before contacting a CS_Agent rather than just giving a automatic “contact a CS_Agent” answer. 😉