topic Re: Subscription Ended in Get Support

Subscription Ended

Terri12 — Mon, 18 Dec 2023 18:21:40 GMT

Why does my account say my subscription ended?

Re: Subscription Ended

TheSterlinger — Mon, 18 Dec 2023 18:36:59 GMT

Did you pay your service, if so then you can submit a ticket to a Public Mobile CS agent and they can help you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you did not pay your service then sign onto your account and click the drop down arrow and click Payments then Manage My Subscription and if subscribe is unchecked then check it.

Re: Subscription Ended

JenS11 — Mon, 18 Dec 2023 23:39:10 GMT

Same problem. Credit card company says there's no problem with the credit card. Tried to pay and it doesn't work.

Re: Subscription Ended

Terri12 — Tue, 19 Dec 2023 04:17:47 GMT

Hi Jen,

I tried to pay and it didn't seem to work. Now it says I am subscribed. Think I might have paid more than one month now. So confusing.

Re: Subscription Ended

softech — Tue, 19 Dec 2023 04:32:41 GMT

@Terri12 Please login My Account again using Incognito mode, check the Available Funds on the Overview page and see if some money there. If so, you might have paid extra but it is sitting there and can be used towards next renewal

you can also check Payment history page and it will confirm how many times you paid

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: Subscription Ended

JenS11 — Tue, 19 Dec 2023 14:25:49 GMT

Terri12,

Same here! But at least my phone is working again.

Re: Subscription Ended

Terri12 — Tue, 19 Dec 2023 19:57:54 GMT

Thanks, everything seems to be in order now.