topic Lost phone, cannot receive OTP code in Get Support

Lost phone, cannot receive OTP code

Toronto_girl — Mon, 18 Dec 2023 17:30:39 GMT

My phone was lost, I cannot log in to Eversafe ID because I do not have the physical phone to obtain the OTP code, and it does not give me the email option (I believe when I first registered I did not put in and email address and hence why I think I do not have this option). I'm not able to get into my account (Eversafe ID account) to mark my phone lost. I don't know what else to do. I really need to get into my account.

Re: Lost phone, cannot receive OTP code

esjliv — Mon, 18 Dec 2023 17:39:02 GMT

@Toronto_girl - if you never logged into My Account before and did not create an eversafe id, perhaps in this case ask CSA for help.

Connecting with Public Mobile Customer Support (CSA) - go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

typo

Some info that may come in handy once you get into My Account:

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Lost phone, cannot receive OTP code

anotatesid — Mon, 18 Dec 2023 17:37:52 GMT