topic Re: Ever safe ID in Get Support

Ever safe ID

kristak — Mon, 18 Dec 2023 03:31:20 GMT

I can’t receive access to my eversafe I’d code because it gets sent to a number I cannot access due to an inactive sim

Re: Ever safe ID

Cheetah24 — Mon, 18 Dec 2023 03:36:29 GMT

One thing you can do is to click on the "didn't get the code" link (as shown below). And then it will give you an option to send it to your email. Let us know if you need any further help 😉

Re: Ever safe ID

Sansan — Mon, 18 Dec 2023 05:50:54 GMT

@kristak if the below still didn't work, please submit a ticket below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ever safe ID

computergeek541 — Mon, 18 Dec 2023 08:59:27 GMT

Somebody else already said that more than 5 hours earlier.

Re: Ever safe ID

IgorBelskiy — Thu, 15 Feb 2024 23:12:19 GMT

I don't see this link in browser. Any other ways to send it via e-mail?

Re: Ever safe ID

hTideGnow — Thu, 15 Feb 2024 23:25:13 GMT

HI @IgorBelskiy

so, you click on "didn't receive code" and you don't see an option to send email?

in that case, best to just submit ticket with CS agent for help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437