Can’t activate subscription

Aaron_0056 — Mon, 18 Dec 2023 01:22:50 GMT

Tried to switch two phones from Koodo One worked fine. Followed same steps with other one, just says subscription not activated. Tried a bunch of troubleshooting no help. Koodo confirms everything is fine on their end and number has been released. Of course can’t get a hold of anyone to help. Submitting a ticket generates an error message. No response from CS_Agent. Have paid for account, can’t activate, can’t get help

Re: Can’t activate subscription

HALIMACS — Mon, 18 Dec 2023 01:27:15 GMT

Were they BOTH from Koodo post-paid, or Koodo pre-paid?

If pre-paid, you need the customer support agents to do the porting from there to here. If post-paid, the porting occurs as per norm with getting a port authorization request and all, as usual when moving proiders.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

topic Re: Can’t activate subscription in Get Support

Can’t activate subscription

Re: Can’t activate subscription