topic Re: My account in Get Support

My account

Tim24 — Sun, 17 Dec 2023 22:57:46 GMT

Try to get hold from someone to tell me why my account was charged twice on December 7th and the 9th $36.16

Re: My account

computergeek541 — Sun, 17 Dec 2023 22:57:34 GMT

@Tim24 wrote:
Try to get hold from someone to tell me why my account was charged twice on December 7th and the 9th $36.16

Please use the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you receive an error message when using the chatbot to open a ticket, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

CharlieWhisky — Sun, 17 Dec 2023 23:21:29 GMT

Verify your account it is possible that one charge is pending and will be cancelled by your bank.

Re: My account

BKNS27 — Sun, 17 Dec 2023 23:32:30 GMT

@Tim24

PM no is a self-serve online service so you can login to your account and see why the double charge. Are you sure that both are posted and not one on pending on tir CC statement?

Re: My account

HALIMACS — Mon, 18 Dec 2023 01:11:47 GMT

@Tim24

Can you confirm by your "account", do you mean your credit card account is displaying 2 separate yet identical charges, or your Public Mobile account is displaying 2 payments?

Can you confirm that BOTH payments to your credit card are also displaying on your Public Mobile payment history, please?

Also, did you by chance try changing plans recently or did you just recently activate here?

Is the 'extra' charge included in your account's Available Funds balance - if so, it will be used against a future renewal, best to just leave it there.

Re: My account

Tim24 — Thu, 21 Dec 2023 02:59:44 GMT

On my visa account it's shows $36.16 was taking out twice December 7th and December 9th.by public mobile.but it only show once December 9th.in my public mobile account.

Re: My account

Tim24 — Thu, 21 Dec 2023 03:05:10 GMT

Forget to tell you I spoke tom my visa company. They did confirm its was taken out twice.you can see the info I sent you.

Re: My account

hTideGnow — Thu, 21 Dec 2023 03:06:54 GMT

Hi @Tim24 sorry, we cannot see the info ourselves, we are all just customers like you

please gather these information and submit a ticket with PM agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they are proper agent and can investigate further