topic Re: Transfer existing service to a new phone in Get Support

Transfer existing service to a new phone

Cecillias — Sun, 17 Dec 2023 22:32:06 GMT

Hi there, I am going to trade my phone with esim activated and I am wondering how can I transfer the service to the new phone

Re: Transfer existing service to a new phone

hTideGnow — Sun, 17 Dec 2023 18:53:26 GMT

hi @Cecillias

you cannot transfer but you need to buy new eSim on the new phone

just download PM app and login, Goto Subscription & addon and go to the bottom Buy new sim there

Re: Transfer existing service to a new phone

softech — Sun, 17 Dec 2023 18:55:05 GMT

@Cecillias

For eSIM with new phone, you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: Transfer existing service to a new phone

Cecillias — Sun, 17 Dec 2023 19:04:26 GMT

Thank you! Problem solved!