https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-eSIM-not-working/m-p/1110434#M775515 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/360528">@Stan1994</a>&nbsp;</P><UL><LI><SPAN class="">you can send a private message to our Agents by clicking&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 9 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Sun, 17 Dec 2023 16:56:28 GMT Hollister 2023-12-17T16:56:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-eSIM-not-working/m-p/1110433#M775514 <P>I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card or resolve this?</P> Sun, 17 Dec 2023 16:55:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-eSIM-not-working/m-p/1110433#M775514 Stan1994 2023-12-17T16:55:21Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-eSIM-not-working/m-p/1110434#M775515 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/360528">@Stan1994</a>&nbsp;</P><UL><LI><SPAN class="">you can send a private message to our Agents by clicking&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 9 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Sun, 17 Dec 2023 16:56:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-eSIM-not-working/m-p/1110434#M775515 Hollister 2023-12-17T16:56:28Z