topic Re: How do I change my Community name? in Get Support

How do I change my Community name?

ElegantTomato — Sun, 17 Dec 2023 22:54:00 GMT

Hello!

I have looked everywhere on my profile but can't seem to find where to change my Community user name. Does anyone know how to do this?

Re: How do I change my Community name?

HALIMACS — Sun, 17 Dec 2023 14:03:44 GMT

Yup, @ElegantTomato , you can do it!

You just need customer support to amend it, here's how:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: How do I change my Community name?

ElegantTomato — Sun, 17 Dec 2023 14:06:59 GMT

Thank you so much for your help @HALIMACS

I have reached out to a Customer Support Agent to action this:)

Re: How do I change my Community name?

Grinch — Sun, 17 Dec 2023 16:17:46 GMT

Can you not change it in your profile any more?

Re: How do I change my Community name?

HALIMACS — Sun, 17 Dec 2023 17:01:48 GMT

Nope @Grinch

Oddly that was a user-enabled option at one point, albeit for what seemed like a short time

🤷‍♂️

Re: How do I change my Community name?

Grinch — Wed, 20 Dec 2023 00:30:00 GMT

hmm it's still an open option on the Telus Neighbourhood site. And oddly enough the one User Name I changed on PM ... is a huge issue for Community posts...they all go to Unmoderated. I have given up on having it rectified. 😄