topic Re: Missed account payment-Maybe?? in Get Support

Missed account payment-Maybe??

Janice_t1 — Sun, 17 Dec 2023 08:22:13 GMT

Help! Received a text from my bank that the payment to PM declined due to expired credit card. Have now updated the credit card information on my account. Just need to know if PM will try to charge the credit card again or will I have to now manually add funds to my account. The payment is due today, and I cannot afford to have the account suspended. Thanks for any help.

Re: Missed account payment-Maybe??

softech — Sun, 17 Dec 2023 08:27:37 GMT

@Janice_t1 once you missed a payment, like your case, PM will NOT attempt again.

So, please update the credit card first. Once update, make a manual payment yourself by clicking on Pay and Resume Service now button

To update the credit card, login My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Missed account payment-Maybe??

LitlLdy — Sun, 17 Dec 2023 08:29:48 GMT

@Janice_t1 , if they tried to take the payment & it was declined you will need to manually make the payment this time & resume your service.

Edit: Please use @softech instructions 😃

Re: Missed account payment-Maybe??

Janice_t1 — Sun, 17 Dec 2023 08:49:56 GMT

Thanks for the quick response. As you suggested I made a manual payment no problem. However, there was no button for renew service. I assume that’s because the payment is due today and the account had not yet been suspended? Looking at the account in the app it is now showing that there’s $0.00 now owing. All is good I’m guessing