topic Re: Add on accidentally added in Get Support

Add on accidentally added

p675 — Sun, 17 Dec 2023 06:20:19 GMT

I accidentally added on the 3GB CANADIAN data. Could I get a refund for this?

Re: Add on accidentally added

Handy1 — Sun, 17 Dec 2023 06:23:47 GMT

@p675 Submit ticket with support to see if they can reverse it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on accidentally added

softech — Sun, 17 Dec 2023 06:24:52 GMT

@p675

PM policy is no refund.

However, support are usually very understanding and will try to help out, like reverse the transaction and leave the fund in the account for future use. Please engage support and work with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Add on accidentally added

computergeek541 — Sun, 17 Dec 2023 11:31:52 GMT

@GwanziPlease refrain from unnecessarily and constantly repeating others, especially several hours later.

Re: Add on accidentally added

Ssm — Sun, 17 Dec 2023 16:49:12 GMT

Hi, this happened to me last month. I started chatting with chatbot and eventually chatbot gave me a link to a live agent. I sent a msg to that agent and he helped me getting refund. It can credit back to your pm account or back to your credit card(it took 10 business days).

Hope this helped 🙂