topic Re: Not getting any points from referral code in Get Support

Not getting any points from referral code

Jay1999 — Sun, 17 Dec 2023 05:31:56 GMT

Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus points for the refer a friend program and have only been getting points from paying my own phone bill. Any help would be greatly appreciated.

Re: Not getting any points from referral code

Handy1 — Sun, 17 Dec 2023 05:35:11 GMT

@Jay1999 You would need to get your mom to contact support to make sure the code was applied correctly . Did she get the one time $10 credit in her available funds do you know ? But here’s the link she should use to contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting any points from referral code

Jay1999 — Sun, 17 Dec 2023 05:44:36 GMT

Yes I just checked out her account she has the $10 bonus but on my account I still have not received any reward points for the referral but thank you so much for the reply and help.

Re: Not getting any points from referral code

softech — Sun, 17 Dec 2023 06:55:44 GMT

@Jay1999 if you are on the legacy program, you will see the $1 in the My Rewards portal ( https://myrewards.publicmobile.ca/en/ ) within a week after your friend activated. But if you are on the old rewards system, it might take couple more days before you see a 1 Public point increase in the My Rewards portal ( https://myrewards.publicmobile.ca/en/ )