unable to submit a ticket

lane_L — Sun, 17 Dec 2023 11:37:07 GMT

I am unable to submit a ticket, I was porting my number over but I got an error saying my IMEI number is incorrect, but it is correct. How can I get in touch with someone to fix this?

Re: unable to submit a ticket

softech — Sun, 17 Dec 2023 03:41:59 GMT

@lane_L

Did you use IMEI as the porting info? It is better to use account number of your old provider instead.

There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Re: unable to submit a ticket in Get Support

unable to submit a ticket

Re: unable to submit a ticket