topic Re: Telus store emoyee says PM network is downgraded vs Telus in Get Support

Telus store emoyee says PM network is downgraded vs Telus

fillion01 — Sun, 17 Dec 2023 01:09:42 GMT

[Are we on the "B" network of Telus?]

I was shopping around a few days ago, and saw a promo for 25$ / 50G a month, at a Telus store.

Went in to inquire, and since it was for 4 lines minimum, I said no thanks.

Before leaving, I mentionned that they didn't really lose a customer, since I'm with PM. I followed up with, when I change phones, if I still have network problems I'll come back, but since it's basically the same network, s/b ok, right?

They both replied that we had the "bad" network from Telus, so I'd be better off switching!

edited by computergeek541: inappropriate language removed as per terms of service

Re: Telus store emoyee says PM network is downgraded vs Telus

computergeek541 — Sun, 17 Dec 2023 01:05:54 GMT

@fillion01 wrote:
[Are we on the "B" network of Telus?]
I was shopping around a few days ago, and saw a promo for 25$ / 50G a month, at a Telus store.
Went in to inquire, and since it was for 4 lines minimum, I said no thanks.
Before leaving, I mentionned that they didn't really lose a customer, since I'm with PM. I followed up with, when I change phones, if I still have network problems I'll come back, but since it's basically the same network, s/b ok, right?
They both replied that we had the "bad" network from Telus, so I'd be better off switching!

made up nonsense

The salesperson wants a commission. it's the exact same network.

Re: Telus store emoyee says PM network is downgraded vs Telus

softech — Sun, 17 Dec 2023 01:13:16 GMT

@fillion01 this is untrue!!

PM uses the same Telus and Bell network just like Telus/Koodo/Bell/Virgin/Lucky do. There is no network priority and it is the same network. The difference is only the suppoet service (all online vs call center) and features (like the lack of Wifi Calling, the shortet list of VoLTE compatible phones, etc)

Re: Telus store emoyee says PM network is downgraded vs Telus

softech — Sun, 17 Dec 2023 01:06:53 GMT

and the Telus onsite sales just don't like it affects their income 😉

Re: Telus store emoyee says PM network is downgraded vs Telus

fillion01 — Sun, 17 Dec 2023 01:26:51 GMT

@computergeek541, my thoughts exactly, thanks for confirming!

Re: Telus store emoyee says PM network is downgraded vs Telus

fillion01 — Sun, 17 Dec 2023 01:28:14 GMT

@softech, that's what I thought, just didn't make any sense.

Re: Telus store emoyee says PM network is downgraded vs Telus

fillion01 — Sun, 17 Dec 2023 01:28:45 GMT

@softech, haha, of course the don't! 😅

Re: Telus store emoyee says PM network is downgraded vs Telus

Norbert19 — Sun, 17 Dec 2023 01:53:45 GMT

Before joining PM I would've said he lying to you, but with the issues i've been having i'd say possibly true. I cant imagine paying Telus $80 month for this service

Re: Telus store emoyee says PM network is downgraded vs Telus

computergeek541 — Sun, 17 Dec 2023 10:26:53 GMT

Re: Telus store emoyee says PM network is downgraded vs Telus

gpixel — Sun, 17 Dec 2023 16:33:28 GMT

@fillion01

I think once PM has access to the 3500mhz spectrum the claims they made will be less relevant. but, only for 5g. with the current 5g/LTE configuration. if a tower is oversaturated, PM customers are transferred to a further tower. I've done a test to confirm this and found out this even happens when connected to 5g and only reaching speeds of 3-5mbps when connected to the further tower.