topic Re: Personal hotspot in Get Support

Personal hotspot

Gwanzi — Sun, 17 Dec 2023 01:14:06 GMT

Today, I try to start my personal hotspot of my iPhone and share my internet with my device, but my device can not connect to my iPhone. My phone is iPhone 15 pro, using eSIM. Can someone help me to address this issue, thank you!

Re: Personal hotspot

hairbag1 — Sat, 16 Dec 2023 23:45:46 GMT

@Gwanzi

there was an issue last week with hotspot function but they said was cleared up...message the Customer Support for their input.

added...

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-with-Mobile-Hotspot/td-p/1101913

Re: Personal hotspot

hTideGnow — Sat, 16 Dec 2023 23:45:40 GMT

HI @Gwanzi

PM does not block hotspot

make sure both your iOS and your carrier profile is updated

and what is showing on your APN?

PM had some problem with hotspot around 2 weeks ago, hope that problem not just come back. If you are sure you did everything right, submit a ticket with CS agent and have them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Personal hotspot

Gwanzi — Sat, 16 Dec 2023 23:48:40 GMT

APN shows isp.mb.com

Re: Personal hotspot

hairbag1 — Sat, 16 Dec 2023 23:53:03 GMT

@Gwanzi

as per info from last week..try removing the i from isp.com...let us know if this helps.

Re: Personal hotspot

hTideGnow — Sat, 16 Dec 2023 23:54:07 GMT

HI @Gwanzi

please first try what @hairbag1 suggested with the APN

if same, then try to Reset Network Settings on your phone

Re: Personal hotspot

Gwanzi — Sun, 17 Dec 2023 01:23:47 GMT

It works! Thank you!!!

Re: Personal hotspot

hairbag1 — Sun, 17 Dec 2023 03:00:55 GMT

@Gwanzi

glad we could help. The real thanks should go to @Petesdude for providing the solution to this hotspot issue. He/She/It made the suggestion in the post from a coupla weeks ago to remove the i. Thanks @Petesdude