topic Subscription Refund in Get Support

Subscription Refund

Arun3 — Sun, 17 Dec 2023 01:11:17 GMT

My account was under this email before but I had changed it to another email and forgot so when I reactivated on this account, it made a new account and started telling me to choose an eSIM number even though I already had a number. I realized my actual account is on the new email and that's where I was supposed to reactivate and I'm going to reactivate there now so please refund and cancel this subscription since I haven't even picked a number and you took my money out anyways. and please delete this account. I can't give any specific personal information since there's no way to contact this company, even by email.

Re: Subscription Refund

hairbag1 — Sat, 16 Dec 2023 23:47:56 GMT

@Arun3

use this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Refund

Priority — Sun, 17 Dec 2023 00:55:32 GMT

You can Contact an Agent and explain the Situation, they should be willing to close the new Account that you accidentally Activated and put $34 on your Existing Account as a refund for what you accidentally spent on the second Account.

Complete the Activation and pick a Number and Create a PIN, this way the Agent is able to find the new Account you've created by mistake.